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Burnett’s Plant Guarantee & Return Policy

If it is grown, planted by, or sold here at Burnett’s, it’s covered under our BURNETT’S GROWN Guarantee!

The most important thing we grow are good relationships! We stand behind our products and services, and we stand with our valued customers.

All we ask is that you follow any care and growing instructions from our professional staff. That, along with a reasonable maintenance routine, and you can enjoy the beauty of the products we provide.

Burnetts Grown Guarantee

Don’t hesitate to ask any of our Burnett’s plant experts for guidance on how to plant and care for your purchase!

 

*Our Amazing BURNETT’S GROWN Guarantee (and what’s covered)…

  • All of our plants are guaranteed to be free of defect and disease when you purchase them.
  • Trees, shrubs, vines, perennials and indoor plants are guaranteed for ONE YEAR from date of purchase.
  • All trees, shrubs and perennials must be planted into the ground and watered as needed for the guarantee to apply!
  • Extend our guarantee to TWO YEARS when you purchase our recommended Burnett’s Planting Success Kit at the same time as your plants.
  • Extend our guarantee to FIVE YEARS when have Burnett’s plant your trees and/or shrubs, and use our Success Kit, recommended mulch and watering device.
  • We limit our liability to the purchase price and one replacement per plant.
  • We reserve the right to refuse any return on plants deemed damaged by sheer neglect, rodents, deer, snow or other force of nature.
  • The only things we require to replace your plants is your register receipt and the plant itself.

 

What’s NOT Covered…

  • Annuals are NOT COVERED as they are only expected to live for one season.
  • Purchasing trees, shrubs and perennials at a 30% discount or higher voids our guarantee, even if you purchase a success kit with them or have them planted by us. 

 

Our Return Policy

  • Hard goods are returnable within 30 days of purchase if unopened or new condition with your register receipt.