Plant Warranty/Return Policy | Burnetts Country Gardens

Plant Warranty/Return Policy

If it is grown, planted, or sold by Burnett’s Country Gardens... it is covered by our No Hassle Guarantee!

The most important thing we grow is a good relationship with our customers. We stand behind our products and services, and we stand behind you. All we ask, is that you follow any instructions from our professional staff and with some reasonable maintenance you can enjoy the beauty of the products we provide. All of our plants are guaranteed to be free of defect and disease when you purchase them.

Trees, Shrubs, Vines, Perennials and Indoor Plants are guaranteed for one year from date of purchase. (Annuals of course, are only supposed to live for one season!)

If you purchase Our Recommended Planting Success Kit at the same time as your plants we will double the guarantee to two years.

If you elect for us to plant your trees and shrubs, using our Success Kit, mulch and watering device as recommended they are guaranteed for five years from date of purchase.

We limit our liability to the purchase price, and one replacement per plant. We reserve the right to refuse any return on plants deemed damaged by sheer neglect, rodents, deer, snow or other force of nature. All trees, shrubs and perennials must be planted into the ground and watered as needed for guarantee to apply! The only things we require for replacement are the cash register receipt and the item.

Hardgoods are returnable within 30 days of purchase in unopened or new condition with cash register receipt.

Don’t hesitate to ask one of our Plant Experts for guidance on how to plant and/or care for your purchase!